Cisco Webex

ArkadinAnytime Integrated with Cisco WebEx©

Arkadin's audio conferencing service combined with Cisco WebEx web service offers a hosted solution that is best in class for unified collaboration needs. Offered along with Arkadin's localized customer service, this solution meets all collaboration needs of an organization.

Arkadin is a single stop shop for implementation, support, account servicing & management and end user training to help an organization maximize the benefits of these collaborative services. The dedicated teams at Arkadin help you with full administration & management of your account with us, setting up users and providing training & support material for your users.

The integrated Audio & WebEx solutions offer a range of advanced features that are apt for usage at all levels within an organization.

WebEx Meeting Center is the ultimate solution that allows users to make presentations, share applications and update spreadsheets. Moreover, the solution makes it possible for the user to share anything on the screen with anyone, anywhere. Using this software, one can schedule online meetings with customers, partners and colleagues, either in advance or instantly. Irrespective of wherever they are, one can converse with them in the same way as a face-to-face meeting. People can also be invited to join via email or IM.

Benefits of WebEx Meeting Center are as follows:

• Documents, presentations and applications can be shared online using this solution
• It is compatible with PC or Mac, iPhone, Blackberry, or any WiFi or 3G-enabled mobile device
• On integration with ArkadinAnytime Audio Conferencing, this solution offers premium quality voice conferencing. It also has an ‘active talker’ functionality, which helps in identifying the speaker
• Meetings can be recorded for those who missed the session, or for delivering it to new audience
• This solution delivers rich multimedia with streaming video, and up to six webcams
• It counts on the exceptional reliability and security from WebEx and Arkadin
• The integrated Arkadin and WebEx package can be tailor made, so as to meet the requirements of an organization

WebEx Support Center is the remote support for diagnosing and solving problems of the customer in relatively less time. With varied benefits, the software also helps in improving the levels of customer support and efficiency.

Benefits of WebEx Support Center are as follows:

• With easy-to-use remote support capabilities, this software improves technical support representative productivity
• It accelerates diagnosis and solves the problems quickly by viewing and controlling customer desktops
• By decreasing the call time and increasing the first call resolution, the software minimizes the expensive on-site service visits and reduces overall support cost
• The software aids in meeting or even exceeding the service level agreement (SLA) objectives; whilst increasing customer satisfaction
• The clients are served with the most manageable, reliable and secure remote access support

WebEx Event Center is an ultimate solution boasting powerful and intuitive features for hosting and managing multimedia events. The full package of this software includes a pre-event URL for event registration and other solutions for on-demand event recording and instant online access for any number of viewers in order to extend the reach. This package also comprises attendee confirmation and reminder emails with calendar appointment functionality, and attendee list, customer polling, tracking and analyzing for lead scoring. With such beneficial components, the software is suitable to use for smaller events through to larger events with hundreds or even thousands of attendees.

WebEx Training Center in an online classroom, which offers an engaging and high-touch learning experience for remote learners. Easy to provide live as well as on-demand training sessions, this cost-effective solution helps online learners to connect with remote computers for accessing materials like training packages and simulators, and for hands-on lab applications.